Effective Date: August 4, 2025
1. Overview
This Privacy Policy describes how Turning Light (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website https://www.turninglight.com (the “Site”).
We value your trust and are committed to protecting your privacy in accordance with applicable laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), where applicable.
2. Information We Collect
When you visit our site, we may collect the following types of information:
Personal Information: such as your name, email address, phone number, shipping and billing address, payment details.
Order Information: product details, order history, returns, and warranty requests.
Device Information: IP address, browser type, time zone, cookies, device type, and interaction data.
Marketing Data: email opt-ins, preferences, behavior on the site (via cookies and tracking pixels).
3. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill orders, returns, and warranty requests
To communicate with you about your orders or promotions
To personalize your shopping experience
To improve our site functionality and customer service
To prevent fraud and ensure security
To send marketing emails (with your consent)
4. Sharing Your Information
We only share your personal information with third parties when necessary:
Shopify (our e-commerce platform)
Payment processors (like PayPal, Shopify Payments)
Shipping partners (for order fulfillment)
Marketing tools (like Klaviyo, Meta/Facebook Ads)
Analytics providers (such as Google Analytics)
We do not sell or rent your personal information.
5. Cookies & Tracking
We use cookies and similar technologies to provide essential site functionality and improve your experience. You can manage your preferences via the cookie banner or browser settings. For more, please review our Cookie Policy.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Correct or delete your information
Withdraw consent for marketing
Request data portability
Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at support@turninglight.com.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or business needs. Please review this page regularly. Continued use of our site constitutes your acceptance of the updated policy.
10. Contact Us
For more information or to make a privacy-related request, please contact:
Turning Light
📧 Email: support@turninglight.com
🌐 Website: www.turninglight.com