✨ Frequently Asked Questions (FAQ)
Welcome to Turning Light's Help Center. We’re here to bring clarity, care, and confidence to your shopping experience.
💎 Jewelry & Materials
Q: What materials are your jewelry made of?
Our pieces are thoughtfully crafted from high-quality materials such as sterling silver, gold vermeil, stainless steel, and hand-set cubic zirconia. Each product description includes material details.
Q: Is your jewelry hypoallergenic?
Yes. All of our jewelry is designed to be skin-friendly and free from harmful metals like nickel.
Q: How should I care for my jewelry?
Avoid direct contact with perfumes, lotions, and water. Store pieces in a dry, clean place.
🚚 Orders & Shipping
Q: Where do you ship from?
All orders are shipped from our fulfillment center in the United States.
Q: How long does shipping take?
Standard US orders typically arrive in 3–7 business days. Expedited options are available at checkout. International delivery times vary by location.
Q: How can I track my order?
You can track your package here using your order number and email.
🔁 Returns & Exchanges
Q: Do you accept returns?
Yes. We accept returns on eligible items within 14 days of delivery. Products must be unworn and in original packaging. Customized or engraved items are non-refundable.
Q: Do you offer free returns?
We currently do not offer free return shipping. More details can be found on our Returns Policy.
Q: Can I exchange an item?
Yes — we offer one free exchange per U.S. order. For further assistance, reach out to support@turninglight.com.
🛠 Warranty
Q: Do you offer a warranty?
Absolutely. We offer a lifetime warranty on all Turning Light jewelry. If your piece becomes damaged due to manufacturing defects, we’ll repair or replace it.
🎁 Gifting & Packaging
Q: Do you offer gift wrapping?
Yes. You can select gift packaging during checkout. Our jewelry comes beautifully packaged — perfect for giving.
Q: Can I include a gift note?
Yes. You can add a personalized note in the cart before completing your order.
💬 Contact
Q: How can I reach customer service?
We’re always here to help. Please email us at support@turninglight.com — our small but dedicated team will respond within 1–2 business days.
Didn't find what you’re looking for?
Reach out anytime via our Contact Us page.
We're here to make your experience smooth, personal, and luminous.